Frequently Asked Questions
My item has not arrived yet, what can I do?
First thing you can do is visit our 'track my order' page and enter the tracking number which would have been sent to you after dispatch. Use the link below:
Secondly, make sure you have taken into account the processing time, business days and maximum delivery time. If you have not received your item 7 days after this period, please contact our support team for assistance:
My tracking number says it has arrived in my country but I still haven't got my item?
In some cases, items will randomly be processed through customs, this is standard procedure in most countries. Unfortunately, we have no control or knowledge of which items will undergo customs processing and thus may add to delivery times. We suggest contacting your local customs agency for more info.
My tracking number is not working?
In some instances there can be a delay before the tracking number updates the server, please allow 24 - 48hrs for it to update.
Why are delivery times so long?
To keep our prices competitive, we ship our products to you directly from the manufacturer or registered wholesaler. The warehouses we ship from are located in many different countries so depending on their proximity to the destination, shipping times will vary. Please note that longer shipping times may apply during holiday seasons. Please see our shipping page for more info.
Can I get a refund?
Yes you can, please see our 'store policies' page for details.
What payment methods can I use and are they safe?